We are committed to transparency regarding refunds and cancellations. Please read this policy carefully to understand our terms and conditions.
Last Updated: November 28, 2025
Milestone-based payments are non-refundable once initiated.
Few scenarios where partial refunds may be processed.
Understand your responsibilities and obligations.
Important – Read Carefully
By engaging eCentra's services, you acknowledge and accept that payments are generally non-refundable once a project milestone has been initiated or delivered. Please review all terms before making payment.
We follow a milestone-based payment structure. Once a milestone is initiated or delivered, it is considered non-refundable.
Non-Refundable Components
Payments toward project discovery, design phase, development sprints, source code releases, dedicated resources, and third-party licenses are strictly non-refundable.
Non-refundable items include:
Limited scenarios where partial refunds may be issued:
Project Non-Initiation
If project not commenced within 15 working days and no effort allocated, up to 50% refund may be issued after deducting costs
Duplicate Payment
If payment made twice for the same invoice, extra amount will be refunded after validation
Technical Infeasibility
If a promised feature is technically unfeasible pre-development and eCentra chooses not to proceed, proportional refund may be issued
Internal Review Required
Refund decisions will be made only after internal review and approval by the operations and finance team.
The following do NOT qualify for refunds:
If you choose to terminate the project midway:
•All completed work up to cancellation date must be paid in full
•Intellectual property and source code rights will be withheld until outstanding dues are cleared
•No refunds will be processed for already delivered or initiated milestones
IP Withholding Policy
All intellectual property and source code will be withheld until all outstanding payments are cleared.
In case of a payment dispute, eCentra encourages open communication.
📋 How to File a Dispute:
Accepted Payment Methods
Refund Processing
eCentra reserves the right to modify this Refund Policy at any time without prior notice.
Your Responsibility
It is your responsibility to review the most updated version of this policy before engaging our services. Continued use constitutes acceptance of any changes.
We recommend checking this page regularly for updates. Any significant changes will be communicated to existing clients.
Need clarification or want to file a dispute? Contact us
contact@ecentratech.com
Response within 7 business days
+91 74043 50225
+61 483 931 705
+1 443 348 9051
📝 How to File a Refund Dispute:
© 2025 eCentra Technologies Pvt. Ltd. All rights reserved. | Refund Policy v1.0
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